Refunds & billing
Trial period
Every new account starts with a 30-day free trial. No card is charged during the trial and you can cancel with one click before it ends. The trial is given once per account: subscribing again after a subscription has ended is charged from the first day.
Failed payments
If a payment fails, our payment provider retries over the following days. Your account stays active while it retries; if every attempt fails, the subscription ends and the app stops opening until you subscribe again. Your data is kept.
Switching plans
Upgrades and downgrades take effect immediately and are prorated. When Premium launches, switching tiers will work the same way.
App Store purchases
Subscriptions are sold here, on the web, and managed here.
Invoices
Every charge produces an invoice, available in your billing history. Add a VAT number before the first charge to have it appear on all invoices.
Orders on a trainer’s shop
This page covers Gainsei subscriptions. Anything bought from a trainer’s shop is sold by that trainer, so any refund is handled by the trainer.