Help centre
Getting started
Create your account on the web or in the app, add your first client, build a plan and give it training days, then assign it. Once a plan has weekdays you can book sessions against it from the calendar.
I subscribed on the web — do I need to pay in the app?
No. The app reads your entitlement when you sign in. If your account already has an active plan you go straight to the home screen.
Do I need a connection?
Yes. Gainsei reads and saves your data as you work, so it needs a connection while you use it. If your gym has a dead spot, log the session somewhere with signal.
Why can I not book a client on a particular day?
Sessions follow the plan. A client only appears in the schedule for a day their plan actually trains, because the plan already decides what that day is. If nobody appears, give the plan a training day for that weekday.
I forgot my password
Use "Forgot password?" on the login screen. We email you a code, you type it into the app, and you choose a new password there — the whole thing happens on the phone.
How does my shop work?
Settings → Account → My Shop. Pick your address, add products with photographs and prices, and publish. Buyers order from the page and pay you directly — cash on delivery today — and the order arrives in Sales, where you work it through to done. No money passes through Gainsei.
Can Gainsei write a diet for me?
Yes — describe what you want and you get a week of seven different days back, to read, edit and keep. Nothing is saved until you keep it, and there is a monthly limit on how many you can draft.
Something is broken
Write to support@gainsei.com with your account email and, if possible, a screenshot.